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Category: Columns

Meals for Millions … and More

We’ve all read the headlines and seen the TV footage. But what José Andrés and his World Central Kitchen team accomplished in Puerto Rico after Hurricane Maria bears repeating. For weeks after the disaster, Andrés and his network of #ChefsForPuertoRico fed nearly two million people across the devastated island. Along with a dedicated team of […]

Holiday Season Is Here: Making It a Profitable One Is a Moving Target!

For many years, the formulas for preparing and executing plans to make the holiday season were pretty consistent. Get the staff ready, hire seasonal employees, adjust purchasing habits to reflect additional needs, modify schedules, and put a marketing plan together, among others. While the key components are still vital to be successful several months prior […]

Seven Ways Successful Servers Sell Using the Power of the Senses

How can you sell more without using words? Sure, great waiters paint pictures and use words that “taste” good, but they also masterfully use the power of the senses to create impulse buying. Create a display case Guests often buy off the next table as much as the menu. Bet you’ve seen table-shopping guests crane […]

Sales for 2018 Expo have begun

The highlight of the winter is just around the corner as the Ocean City Hotel-Motel-Restaurant Association is actively preparing for the 44th Annual Ocean City Spring Trade Expo — March 4-5, 2018. Coined, “coming out of winter hibernation” by one long-time exhibitor, this Expo is a long-standing tradition. As the producer of the largest Mid-Atlantic […]

…on customer service

We’ve all been there — 45 minutes on hold listening to a recording tell us how important we are to the company we are calling. Just when you are about to give up and hang up, finally, a phone bank operator comes on the line to repeat the “importance of your call” in a tone […]

Meet Katherine Newell Smith — if you haven’t already!

Women in the food world may have many traits: outgoing, energetic, super-busy, very talented, ultra-organized. But one local culinary expert can claim them all…and more! Her name: Katherine Newell Smith. Indeed, she seems to know nearly everyone in the metro-area food scene…and beyond! After all, she is a long-time food publicist with an extensive local […]

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