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Category: Columns

Greeting: Six Steps to Set the Stage for a Powerful Performance

Most of us size up our server in the first few minutes — even seconds. How well you manage the greeting, with its multitude of opportunities to express warmth and thoughtfulness, sets the stage for a great or lackluster customer experience. 1. Assist guests everywhere Years ago, I observed a couple seated at the bar […]

Part 2: Upgrading Digital Menu Boards and Kitchen Display Screens

Last month, we reviewed the “hows and whys” for upgrading or replacing your current POS system, beginning a discussion on technology benefits and return on investment for your hospitality business. In this piece, we lay out the rationale for other technology upgrades in your restaurant — specifically, the addition of Digital Menu Boards (DMB) and […]

CinéBistro: A Restaurant That Shows First Run Movies

Luxe movie-going has come to Baltimore with the opening of CinéBistro, midtown at the Rotunda. Just like making reservations for dinner, you can reserve your seats for your CinéBistro movie choice, arrive 30 minutes prior to the movie, and place your order from the chef-driven menu. Then, sit back, relax, and your meal is served […]

Restaurant Brain Trust’s Recipe for Success

So you want to start a restaurant in a new market?  Or grow a restaurant chain?  Or use your skills as a great chef to open your own restaurant?  So many issues, so many questions!  Where do you go for advice?  The Restaurant Brain Trust! Restaurant Brain Trust is an effort by the DC restaurant […]

You Can Eat Raw Beef … For Real

Last month, we talked about the popularity of sushi and how people can eat raw fish if bought from an approved supplier, farm raised or previously frozen. I would like to add a correction and clarification here in regard to raw fish consumption. In an interview conducted with Joseph J. Lasprogata, vice president of product […]

Keeping Restaurant Goers Engaged

When you are a restaurant that’s been around for 20 plus years, what do you do to keep your patrons engaged?Sotto Sopra Restaurant’s executive chef/owner Riccardo Bosio creates unique events and heavily promotes them through his Facebook page. In February alone, Bosio’s special events were: Children’s Valentine’s Day, Flip a Coin, Unity Potluck, Opera Nights […]

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