Category: Modern Business Solutions

Are You Selling Food — or Providing Guest Experiences?

Whether you own or operate a casual carry-out seafood and crab house or a fine dining table-service restaurant on the water, food quality is critically important. Yet, it is only one component of what makes people come back. In reality, the food that a guest experiences during a visit may be minimally important compared to […]

Happy New Year, Happy New Menu!

Happy New Year everyone. I hope it is a great one for you, your families, and your business. One thing is for certain — if you have not revisited your current menus, now is the time. This makes a great New Year’s resolution that will have tremendous impact and ROI in 2018. Why upgrade? There […]

Giving Thanks, Giving Back, and Planning for the New Year

Happy December everyone! I sincerely hope that the articles you read here every month provide guidance and solutions that make your business better and stronger. ’Tis the season for giving thanks to friends and family and, hopefully, to your family of restaurant employees and special restaurant guests. If you have done things like presented your […]

Holiday Season Is Here: Making It a Profitable One Is a Moving Target!

For many years, the formulas for preparing and executing plans to make the holiday season were pretty consistent. Get the staff ready, hire seasonal employees, adjust purchasing habits to reflect additional needs, modify schedules, and put a marketing plan together, among others. While the key components are still vital to be successful several months prior […]

A restaurant reality check (list)

Here is a reality check — and the reason you need to ensure compliance with the checklist below as you run your restaurant business every day: Almost 60% of restaurants that open every year fail, are sold, or similarly falter in the first three years. The good side? Patrons and guests spend almost two billion […]

How to Hire and Train Great Hospitality Employees: The 51% Rule

Hiring really good employees and then properly training them is the lifeblood of any successful hospitality business. And it is also the greatest challenge of every hospitality business. Quite the paradox, right? It is the most difficult task, yet it is critically important. So how do great operators do it, year after year, for many […]

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