Category: Columns

Sales for 2018 Expo have begun

The highlight of the winter is just around the corner as the Ocean City Hotel-Motel-Restaurant Association is actively preparing for the 44th Annual Ocean City Spring Trade Expo — March 4-5, 2018. Coined, “coming out of winter hibernation” by one long-time exhibitor, this Expo is a long-standing tradition. As the producer of the largest Mid-Atlantic […]

…on customer service

We’ve all been there — 45 minutes on hold listening to a recording tell us how important we are to the company we are calling. Just when you are about to give up and hang up, finally, a phone bank operator comes on the line to repeat the “importance of your call” in a tone […]

Meet Katherine Newell Smith — if you haven’t already!

Women in the food world may have many traits: outgoing, energetic, super-busy, very talented, ultra-organized. But one local culinary expert can claim them all…and more! Her name: Katherine Newell Smith. Indeed, she seems to know nearly everyone in the metro-area food scene…and beyond! After all, she is a long-time food publicist with an extensive local […]


Open for biz… Chef Kevin Perry, owner of Liv2Eat has joined forces with (the amazing) Chef Cyrus Keefer to open a new restaurant called In Bloom, in the former Liv2Eat space at 1444 Light Street in Federal Hill. The duo will work together to offer a diverse, seasonal menu with a focus on Maryland ingredients. […]

Securing your payments processing

October marks the two-year anniversary of the U.S. migration to EMV smart-chip enabled payment technology. Despite the fact that the migration was accompanied by a card-present fraud liability shift to the party using the least secure technology, Visa reports that only about two million U.S. merchants have transitioned to this new level of technology. This […]

Potable water during hurricane-caused floods

Last month, while watching the news about Hurricane Harvey in Texas and Hurricane Irma in Florida and the Caribbean, I was amazed and gutted by footage of the floods and the devastation that Mother Nature can inflict. Seeing the floods on telly, it struck me how ironic life can be — so, so, so much […]

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